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If you have the Admin role, you can manage who at your company signs in to the portal. Select your initials in the upper right corner, then Account, then the Users tab. Only Admins see this tab. If you don’t have it, ask an Admin at your company or your account manager. The tab lists everyone on your account:

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Invite someone

1

Open the invite form

Select Invite user.
2

Enter their details

Enter their Email and Full name. You can only invite an email address that isn’t already on DEKHQ.
3

Choose their roles

Check at least one role. Each role shows a short description of what it allows.
4

Send the invite

Select Send invite. You’ll see Invite sent to their email, and they get an email to sign in.
If you see that the person was added but the invite email didn’t send, open the ⋯ menu on their row and select Resend invite.

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Change someone’s roles

Open the ⋯ menu on their row and select Edit roles. Each role has a checkbox and a one-line description of what it allows. Check or uncheck roles, then select Save. You’ll see Roles updated for their name. Your account must always keep at least one Admin. If a change isn’t allowed, the dialog stays open and says Not saved. with the reason, such as Your account must keep at least one Admin — make someone else an Admin first. Nothing changes until you fix it and save again.

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Removing your own Admin role

You can uncheck Admin on your own row, but DEKHQ asks first: Remove your own Admin role? It explains that you’ll lose access to Users, Locations, and Shipper accounts right away, and that only another Admin on your account can give it back. Select Remove my Admin role to go ahead, or Cancel to keep it. After you confirm, you’ll see You’re no longer an Admin and land on your Profile tab. Removing Admin from someone else doesn’t ask for confirmation.

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Resend a sign-in email

Open the ⋯ menu on the person’s row and select Resend invite. You’ll see Sign-in email sent to their email. Use this when someone can’t find their invite or sign-in email.

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Deactivate or reactivate someone

To stop someone from signing in, open the ⋯ menu on their row and select Deactivate, then select Deactivate again to confirm. They’re signed out right away and can’t sign in to the portal. Their row shows Deactivating… and then Deactivated and No access, without reloading the page. Their orders and history stay, and you can reactivate them later. You can’t deactivate yourself: on your own row, Deactivate is greyed out with the note You can’t deactivate your own account — another Admin can. You also can’t deactivate your account’s last Admin. To let someone sign in again, open the ⋯ menu on their row and select Reactivate. You’ll see was reactivated after their name. Reactivate is also offered for Dormant users. If a deactivated person’s menu has no Reactivate, their access was turned off by your decorator; contact your account manager.
Verified against DEKHQ be8dba2 on 2026-10-10