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PromoStandards is a nonprofit that publishes open web service standards for the promotional products industry. Trading partners use the same standard services with every company that supports them, so you don’t need a custom integration for each one. DEKHQ provides PromoStandards services so that trading partners of a decorator can look up the status of their orders and get shipment details, such as carriers and tracking numbers, from their own systems.
You need an id and password to use the API. Ask the decorator you work with whether they offer PromoStandards access and how to request credentials.

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Services DEKHQ provides

DEKHQ provides two PromoStandards services, both at version 1.0.0. DEKHQ doesn’t provide the Product Data, Inventory, Pricing and Configuration, or Invoice services.

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SOAP and JSON

The services follow the PromoStandards SOAP standard: you send a SOAP 1.1 request envelope with POST to the service’s endpoint. The same data is also available as JSON over plain HTTPS, if that’s easier for your system: Both use the same id and password. See Authentication.

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WSDL files

Each service serves its official PromoStandards 1.0.0 WSDL when you add ?wsdl to its endpoint. Point your SOAP tooling at these URLs to generate a client: The XSD schemas each WSDL imports are served beside its endpoint, for example https://partners.dekhq.com/api/promostandards/order-status/GetOrderStatusDetailsRequest.xsd, and the WSDL references them by full URL, so your tooling can fetch them directly.

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Make your first request

1

Get your credentials

Ask the decorator you work with for an id and a password. You send them with every request. See Authentication.
2

Check that the service is up

Send a GET request to the health check. It needs no credentials.
A working service answers with the services and protocols it provides:
3

Send a request

Send a SOAP request to a service endpoint, with your id and password in the request. Authentication has a complete example. If something goes wrong, the response explains why. See Errors.
The partners.dekhq.com host serves only the PromoStandards API. Any other path on it returns 404 Not found.
Verified against DEKHQ f1677c6 on 2026-10-09