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Before your decorator starts production, you sign off on the order. The sign-off page shows exactly what you’re approving: the products, decoration, shipping, total, and the date the order ships by.
You need the Order or Admin role to approve or decline an order. See Roles and permissions.

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Check your sign-off status

The Sign-off tile on your order’s page shows where things stand:
  • Not yet due: your decorator’s art team is still preparing your artwork and proof. There’s nothing for you to do yet.
  • Approved: you’ve signed off, and the order is cleared for production.
If you have an older link to an order’s proofs page, it opens the order’s sign-off page.

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What’s on the sign-off page

The sign-off page for an order whose artwork is still being prepared, with The Commitment summary, a Mockups row showing 0 of 1 approved, the Ships by date, and a disabled Approve order button.
  • Artwork status. While the art team is still working, the page says Artwork is being prepared — we’ll let you know the moment proofs are ready to review.
  • The Commitment. A summary of what you’re agreeing to: each product with its sizes and price, the decoration, estimated shipping, and Your total (decoration and fees included), with the average cost per piece.
  • Mockups. Shows how many of the order’s mockups you’ve approved, for example 0 of 1 approved, with the reminder Approve each mockup on this order and approve the order.
  • Ships by. The ship-by date you’re agreeing to when you approve, labeled the date you’re approving.
  • Approve order — release to production. Approves the order. The button stays unavailable until everything the page is waiting on is done, such as approving each mockup.
  • Chat with your team →: message your decorator’s team if you have questions before you approve.
  • Decline order: decline the order instead of approving it.
  • Shipping & Finishing. How the order ships and where it’s going.
Approving releases the order to production. The page reminds you: Approving releases order (your order number) to the floor. Changes after this point go through your account manager. Check everything on the page before you approve.
This page doesn’t yet cover reviewing individual proofs. That part of the guide is coming soon.
Verified against DEKHQ 41cdde7 on 2026-10-09