> ## Documentation Index
> Fetch the complete documentation index at: https://docs.dekhq.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Sign in to DEKHQ

> How you get access to your decorator's DEKHQ portal, how to sign in with an email code, and what each role lets you do.

You use DEKHQ through your decorator's portal: the print or decoration shop you order from. This page covers how you get access, how to sign in, and what you can do once you're in.

## Get access

There's no self sign-up. Your decorator's account manager adds you to their portal and sends you an invitation email. The email comes from your decorator, under their name.

Your account is ready as soon as you're added. You don't need to create a password.

Your decorator gives you the link to their portal. If you haven't received an invitation, contact your account manager.

## Sign in

DEKHQ doesn't use passwords. Each time you sign in, you get a one-time code by email.

<Steps>
  <Step title="Enter your email">
    Open your decorator's portal link. Enter the email address your decorator invited, then select **Continue**.
  </Step>

  <Step title="Check your email for a code">
    DEKHQ sends a 6-digit code to that address. The screen changes to **Check your email**.

    <Frame>
      <img src="https://mintcdn.com/dekhq/GdzPtL4SJ5xAp9HR/images/help/sign-in-code.png?fit=max&auto=format&n=GdzPtL4SJ5xAp9HR&q=85&s=1e09022f328e8512574c4605f71258a0" alt="The Check your email screen with a Verification code field, a Sign in button, and Use a different email and Resend code links." width="380" height="300" data-path="images/help/sign-in-code.png" />
    </Frame>
  </Step>

  <Step title="Enter the code">
    Type the code into **Verification code**, then select **Sign in**. You land on your portal's **Home** page.
  </Step>
</Steps>

<Tip>
  Typed the wrong address? Select **Use a different email** to go back and enter it again. Need a fresh code? Select **Resend code**.
</Tip>

### If sign-in doesn't work

* **You see "Incorrect code".** Check the code against the most recent email and try again, or select **Resend code** to get a new one.
* **The email never arrives.** Check your spam or junk folder. Make sure you entered the same address your decorator invited. Then select **Resend code**. If it still doesn't arrive, contact your account manager and confirm which email address they added.

## Roles

Your decorator gives each person on your account one or more roles. Everyone can see the **Home** page and your orders. Roles add the actions you can take.

| Role | What it lets you do |
| - | - |
| **Order** | Submit new orders, reorder, and approve or sign off on orders and proofs. |
| **Estimator** | Create and edit estimates, and request mockups for pricing. Estimators can't submit orders. |
| **Finance** | View and pay invoices, and manage payment methods. |
| **Admin** | Everything the other roles can do. |
| No role (view only) | See the Home page and your orders, without taking action. |

<Note>
  To place an order, you need the **Order** or **Admin** role. If you don't see a **New order** button, ask your account manager to add the Order role. Your decorator manages roles; there's no screen for it in the portal. **Invoices** appears in the menu only for people with the Finance or Admin role.
</Note>

For a full breakdown, see [Roles and permissions](/help/guides/roles-and-permissions).

***

<sub>Verified against DEKHQ 41df3d0 on 2026-10-09</sub>


This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.